FAQs
Have a question about how ShippX works? Browse the FAQs below for the answer.
Warehouse Management System
Delivery Management System
Support
WMS
Inventory
Why is inventory management important?
Inventory management is important for several reasons. First, it helps ensure that a company has the right amount of stock on hand to meet customer demand without incurring excess carrying costs. Second, it helps minimize the risk of stockouts, which can lead to lost sales and unhappy customers. Finally, effective inventory management can help improve cash flow and profitability by reducing inventory-related costs such as storage, handling, and obsolescence.
What are some common inventory management techniques?
Some common inventory management techniques include ABC analysis, economic order quantity (EOQ) analysis, just-in-time (JIT) inventory management, and vendor-managed inventory (VMI). Each of these techniques is designed to help companies optimize their inventory levels and minimize carrying costs while still ensuring adequate supply.
How can companies reduce inventory costs?
There are several strategies that companies can use to reduce inventory costs, including implementing just-in-time inventory management, improving demand forecasting, reducing lead times, optimizing production schedules, and using inventory management software to improve inventory accuracy and efficiency.
What is inventory turnover?
Inventory turnover is a measure of how quickly a company sells and replaces its inventory. It is calculated by dividing the cost of goods sold by the average inventory level during a given period. A high inventory turnover ratio generally indicates that a company is effectively managing its inventory and selling its products quickly.
What is a stockout?
A stockout occurs when a company runs out of inventory and is unable to fulfill customer orders. Stockouts can be costly for companies, as they can lead to lost sales, unhappy customers, and damage to the company’s reputation.
What is deadstock inventory?
Deadstock inventory refers to goods or materials that a company is unable to sell or use due to factors such as changes in demand, product obsolescence, or overproduction. Deadstock inventory can be a significant cost for companies, as it ties up capital and takes up valuable storage space.
What is cycle counting?
Cycle counting is an inventory management technique in which a small portion of a company’s inventory is counted on a regular basis, rather than conducting a full physical inventory count at a single point in time. Cycle counting is designed to help companies improve inventory accuracy, identify inventory discrepancies more quickly, and reduce the disruption and costs associated with conducting a full physical inventory count.
Return Management
Whats is a return management ?
Returns management refers to the process of enabling eCommerce customers to make a return, receiving that return back at your warehouse and then determining how to handle the returned item. By using software that can easily track returns, returns management becomes infinitely easier to manage and more cost-effective..
How can i manage return management
The easiest way to manage returns is to have a solid process in place with easy to follow steps for customers and your team. Ensure that everyone understands the return process, how to handle returned items and how to forecast when returns might hit the warehouse. This is all easy to do with a well-rounded WMS .
What order return rate can I expect for my business?
The order return rate can vary depending on the industry and the type of products sold. Generally, it’s estimated that ecommerce businesses experience a return rate of around 30%, but this can be higher or lower depending on the business.
How Our Returns Management technology Helps You
Pick & Pack
What is the difference between picking and packing?
Picking involves selecting items from inventory based on a customer order, while packing involves packaging those items for shipment.
What is the purpose of pick & pack
The purpose of pick & pack is to efficiently fulfill customer orders by selecting the correct items from inventory and packaging them for shipment in a timely manner.
What are some common methods for picking items in a warehouse?
Some common methods for picking items in a warehouse include batch picking, zone picking, and wave picking.
How can technology help improve the pick & pack process?
Fulfillment Client Portal
Why do I have to provide my client with a special client dashboard ?
Client portal to give trust and visibility for each and every activity for each order for your client such as order tracking, pushing new orders, adding new sku’s, pushing new manifest , checking the last status for the orders and manage their orders.
Fulfillment Analyses
What you means by analyses in fulfillment system V4?
WE HAVE IN OUR SYSTEM MORE THAN 40 GRAPH TO LET YOU KNOW EACH AND EVERYTHING FROM ONE DASHBOARD SUCH AS DAILY ORDERS, DAILY SALES, DAILY INVENTORY, PENDING ORDERS, DELIVERY PERFORMANCE, BACK ORDERS AND OTHER GRAPHS.
Can I know from the dashboard the capacity for the warehouse?
Sure, you can know how many space you’re used currently and how many BINS,SHELVE AND PALLETS available right now for any new client.
How can I select the best courier company to manage my orders?
Our software will let you know all reports automatically regarding the SLA per shipping company and who is the best company per city and automatically will select the best company just you have to setup the SLA.
is the client can see all that analyses?
We provide to the clients all report that he need and he can see each and every activity in one dashboard.
Auto Forwarding
What's the benefits of auto forwarding to shipping companies on any fulfillment software?
That technology will save your time to forward the orders manually to the shipping companies and with that technology the system will forward the orders to the shipping company based to the top performance and your SLA.
Multi Warehouses
How many warehouses can I create from the system ?
Unlimited warehouses.
Can I give custom Access to each warehouse?
Yes you can give access for each warehouse
How can I monitor all warehouses?
Admin can monitor and auditing all warehouses from one dashboard
Other warehouses can see other orders which belong to other cities?
Each warehouse has specific access for their own orders only so no one can see other orders which do not belong to the warehouse.
Meaning of dark stores?
A dark store is a retail store (e.g., groceries, home goods retailers, and clothing brands, etc.) converted into a micro-fulfillment center, and its layout is organized and optimized for retail fulfillment for online orders. These retail distribution outlets are not open to shoppers, which provides more space store inventory and accurately fulfill orders for customers. Once the order is placed, items can be picked and packed in the dark store and either shipped or picked up by the customer locally. This provides retailers with options for local and all customers.
Benefit of dark stores ?
1. Dark stores stock a vast range of products 2. Better view of stock levels 3. Increased warehouse efficiency 4. Increases in order consumption
Dark store order fulfillment: How does it work?
1. Curbside pickup 2. In-store pickup 3. Home delivery
What is the purpose of a dark store?
Dark stores make it possible for brands to stock more inventory as compared to a brick-and-mortar space with limited inventory storage. Especially during the COVID-19 pandemic, dark stores helped merchants with physical locations provide contactless delivery and pickup options for their customers. Many merchants are seeing the long-term benefits of having one or more dark store locations as they’ve been proven to improve order accuracy, speed up fulfillment time, and offer more space to hold inventory. It’s also a great way to get order to customers faster by offering different delivery options
Who should open a dark store?
A dark store is a great option for any retailer that needs more options and space to fulfill a large volume of online orders through their physical store. Ecommerce grew rapidly this year due to the pandemic, and it’s a trend that will continue. Retailers that once relied solely on selling products at a physical location can now quickly grow online sales by converting their physical space(s) into a warehouse to quickly fulfill orders and store more inventory.
DMS
What is delivery management software?
Delivery management software automates prime delivery-related tasks such as order segregation, order allocation, dispatching, route optimization, order tracking, and more to ensure each order is delivered in a timely and cost-effective manner.
Why do you need delivery management software?
Customers these days want their order to be delivered as soon as possible, possibly on the same or the next day. And to meet these delivery expectations, every process needs to be accomplished within the defined time frame. Delivery management system streamlines order management
What are the key objectives of delivery management software?
owners obtain the transparency of the delivery management process
Optimize delivery routes by providing real-time feedback and planning
Mitigate potential transportation risks (in case of misconduct from any parties participating in the process)
Provide a high level of information transparency for customers
Promote automation in task/person allocation
Customer experience leveraging Instant chat/ messaging Crowdsourcing
Location tracking
Last-Mile Optimization
Integration with other software systems
Optimize delivery routes by providing real-time feedback and planning
Mitigate potential transportation risks (in case of misconduct from any parties participating in the process)
Provide a high level of information transparency for customers
Promote automation in task/person allocation
Customer experience leveraging Instant chat/ messaging Crowdsourcing
Location tracking
Last-Mile Optimization
Integration with other software systems
What is the purpose of a dark store?
Dark stores make it possible for brands to stock more inventory as compared to a brick-and-mortar space with limited inventory storage. Especially during the COVID-19 pandemic, dark stores helped merchants with physical locations provide contactless delivery and pickup options for their customers. Many merchants are seeing the long-term benefits of having one or more dark store locations as they’ve been proven to improve order accuracy, speed up fulfillment time, and offer more space to hold inventory. It’s also a great way to get order to customers faster by offering different delivery options
Choosing the Right Delivery Management Software
Scalability: Ensure the software can grow with your business and accommodate increasing order volumes.
Integration: Choose software that seamlessly integrates with your existing systems, such as e-commerce platforms and accounting software.
User-Friendly Interface: The software should be easy for your employees to use, with a clear and intuitive interface.
Customization: Look for software that allows for customization to meet your specific business needs and requirements.
Support and Training: Ensure that the software provider offers adequate training and customer support to assist you during implementation and ongoing use.
Integration: Choose software that seamlessly integrates with your existing systems, such as e-commerce platforms and accounting software.
User-Friendly Interface: The software should be easy for your employees to use, with a clear and intuitive interface.
Customization: Look for software that allows for customization to meet your specific business needs and requirements.
Support and Training: Ensure that the software provider offers adequate training and customer support to assist you during implementation and ongoing use.
DMS AUDITING
How the team leaders can auditing the drivers orders?
Driver can’t return any orders without auditing systemically all orders and the team leaders he have to give approval for all orders.
Is it special system for auditing?
We’re creating special system for team leader to audit the order which with the driver and the team leader will check the order which not delivered and he can push notification or call the customer to confirm the reason, and the order will never closed without team leader confirmation.
DMS First Mile
What is first-mile logistics?
First-mile logistics can be defined as the first move in getting a product to the consumer. In general, it refers to transport but can also include assembling material. The highest aim of optimal first-mile operations is meeting the customer’s needs according to varying timelines
Manifest Between Hubs
WHAT’S MEAIN MANIFEST BETWEEN HUBS IN DMS?
It’s to create manifest for the orders which are dispatched from X city to Y city for delivery by truck and print out and save it on system… in this way both cities can truck and audit the orders if they received completely or not on a daily basis. Very important option to make sure no missing or damage orders for your customers.
Return management
How can I audit undelivered orders?
By using auditing system the leader will auditing the orders which marked by driver undelivered with specific reason such as mobile closed, no answer , refuse and other reason and the order will be reflected in auditors dashboard to take action and confirm the reason by calling the end user or text him to confirm the reason.
How can I know that the auditor did his task 100% ?
Each auditor has tasks to do and in case he updates any order with a fake reason and the customer complain regarding the same the system automatically will catch that and all calls, texting will be recorded on the system.
COD management
If the COD is not completed by the driver how will the finance will received ?
We have a smart tool to hold the payment and keep the remaining amount under the driver name to be taken action later and auto email to be sent to the management.
If the order is missing then how can I receive the order?
All orders which missing by driver and COD then the amount will be under driver name till the case closed.
Support
What areas of healthcare does Outgrid focus on?
Outgrid specializes in a diverse range of healthcare fields, including oncology, neurology, rare diseases, and infectious diseases. Our focus spans across various therapeutic areas, enabling us to address unmet medical needs and develop innovative solutions for different health challenges.
What areas of healthcare does Outgrid focus on?
Outgrid specializes in a diverse range of healthcare fields, including oncology, neurology, rare diseases, and infectious diseases. Our focus spans across various therapeutic areas, enabling us to address unmet medical needs and develop innovative solutions for different health challenges.
What areas of healthcare does Outgrid focus on?
Outgrid specializes in a diverse range of healthcare fields, including oncology, neurology, rare diseases, and infectious diseases. Our focus spans across various therapeutic areas, enabling us to address unmet medical needs and develop innovative solutions for different health challenges.
What areas of healthcare does Outgrid focus on?
Outgrid specializes in a diverse range of healthcare fields, including oncology, neurology, rare diseases, and infectious diseases. Our focus spans across various therapeutic areas, enabling us to address unmet medical needs and develop innovative solutions for different health challenges.
What areas of healthcare does Outgrid focus on?
Outgrid specializes in a diverse range of healthcare fields, including oncology, neurology, rare diseases, and infectious diseases. Our focus spans across various therapeutic areas, enabling us to address unmet medical needs and develop innovative solutions for different health challenges.
What areas of healthcare does Outgrid focus on?
Outgrid specializes in a diverse range of healthcare fields, including oncology, neurology, rare diseases, and infectious diseases. Our focus spans across various therapeutic areas, enabling us to address unmet medical needs and develop innovative solutions for different health challenges.
What areas of healthcare does Outgrid focus on?
Outgrid specializes in a diverse range of healthcare fields, including oncology, neurology, rare diseases, and infectious diseases. Our focus spans across various therapeutic areas, enabling us to address unmet medical needs and develop innovative solutions for different health challenges.
What areas of healthcare does Outgrid focus on?
Outgrid specializes in a diverse range of healthcare fields, including oncology, neurology, rare diseases, and infectious diseases. Our focus spans across various therapeutic areas, enabling us to address unmet medical needs and develop innovative solutions for different health challenges.
